Use this guide to add a Giftie greeting card to an order that already exists in Shopify, or to edit a card that has already been added.
Before you start
Giftie must be installed and connected to the Shopify store.
The greeting card designs you want to use must be active in Giftie.
You need permission to view and edit the Shopify order.
Add a greeting card from More actions
In Shopify admin, open the order.
Open More actions from the three-dot menu at the top right.
Select Add greeting card.
Choose the design and create the greeting card.
Complete the card for the customer, or copy and share the link for them to complete it.
Add a greeting card from the Giftie admin block
You can also enable the Giftie admin block under the order line items. This gives the fulfilment team a quicker way to manage greeting cards without opening the More actions menu each time.
Open the order in Shopify admin.
Find the Giftie greeting card block under the line items.
Select Create greeting card.
Choose the design, then complete the card or share its link with the customer.
Screenshot to add: Giftie admin block showing Create greeting card.
Edit an existing greeting card
Once a greeting card has been added, the admin block shows Edit greeting card. Select it to update the card details or message.
Screenshot to add: Giftie admin block showing Edit greeting card.
Do not add the card as an ordinary product
Avoid using Edit order and Add product to add a greeting card. That route adds a Shopify product variant but does not start the Giftie greeting card flow.
Need help?
Contact your account manager or email [email protected] with the Shopify order number and a screenshot of what you can see in the order.