The Orders Table is the central hub for managing and monitoring your orders in Yuzu. This guide will walk you through how to assign templates, manage order statuses, and track orders across the Ready, Printed, and Ignored tabs.
Overview of the Orders Table
The Orders Table displays all orders synced from your connected apps. Key details include:
Order ID: The Sales Channel order number (separate from the Yuzu Order ID found in the URL of a clicked-on order).
Customer Name: The name associated with the order.
Product Details: Items included in the order.
Order Status: Ready, Printed, or Ignored.
Assigned Template: The template allocated to the order.
Assigned Printer: The printer set to process the order.
Use this table to monitor, modify, and manage orders efficiently.
1. Navigating the Orders Table
Tabs for Order Statuses:
Navigate between the Ready, Printed, and Ignored tabs to locate orders by their processing stage.
Each tab organizes orders based on their current status.
Order Details:
Click on an order to view detailed information, including assigned template, printer, and product data.
2. Selecting and Managing Orders
Selecting Orders:
Select individual orders or use bulk selection to manage multiple orders at once.
Assigning Templates and Printers:
Open the order details and select a template and printer from the respective dropdown menus.
Save changes to apply updates.
3. Printing Orders and Reprocessing
Printing Orders:
In the Ready tab, select orders and click the Print button to send them to the assigned printer.
Reprinting Batches or Reviewing Errors:
Access the Printed tab to reprint completed batches or troubleshoot errors.
Reprocessing Ignored Orders:
In the Ignored tab, reprocess orders based on updated flow logic or corrected conditions.
4. Creating and importing orders
Use Create order to enter a single order, or Import CSV to upload multiple orders.
Gift messages in a CSV
Put each order's message in the Note column and map it to the importer's Note field. This becomes the order note. Your selected template must contain a variable that reads the order note; importing a note does not add a text block to a template automatically.
Use a different Order ID for each separate order. Rows with the same Order ID are grouped into one order with multiple line items.
Template and printer overrides: use IDs, not names
The Template Override and Printer Override columns currently accept the Yuzu template ID and printer ID. They do not resolve display names. An ID is a UUID in the form xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Use the actual IDs for your team, not this placeholder.
Template Override: enter the template ID, not a name such as “Gift Message + Company Logo”.
Printer Override: enter the printer ID, not a name such as “Blank Notecard Printer”.
Ask Yuzu support to confirm these IDs if you are unsure. Use the same IDs on every row when the whole batch should use one template and printer.
Check the import before printing
Check the column mapping, including Note and both override columns.
For a new setup, start with one test order. Check your automatic-printing setup before importing, since configured automation may print newly created orders.
Read the import result and check the successful and failed order counts. Existing orders in the Orders table do not prove that a new import succeeded.
Open the imported order and check its note, assigned template, printer and preview before running the rest of the batch.
If the import reports invalid input syntax for type uuid, check whether an override contains a display name instead of an ID. An order can fail to save even when its Note was read correctly. If only some rows succeeded, identify those orders before retrying to avoid duplicate output.
CSV import creates orders using a separate CSV source. Do not assume that using an existing Shopify order number will update that Shopify order. If your goal is to correct existing orders, confirm the workflow with Yuzu support before importing.
Print a batch together
In the Orders table, find the intended orders, select them and click Print. You do not need to open and print each order individually. Use Select all for the orders loaded in the table and check the selected count matches your intended batch, especially when more orders are on another page. Exclude orders that have already printed automatically or been printed manually.
5. Managing Order Statuses
Status Overview:
Ready: Orders are prepared for printing but not yet processed.
Printed: Orders have been marked as printed after the print job is handed to the print client. Check the printer output if you need to confirm that every card physically printed.
Ignored: Orders are excluded from further processing based on rules or manual actions.
Updating Statuses:
Click on the status field in the order details and select the appropriate status from the dropdown menu.
Tips for Managing the Orders Table
Stay Organized:
Regularly review and update order statuses to maintain an efficient workflow.
Use Bulk Actions:
Apply bulk actions for tasks like assigning templates or updating statuses to save time.
Monitor Frequently:
Check the Orders Table daily to ensure no delays or errors in processing.
Troubleshooting Common Issues
Order Not Displaying:
Ensure the app integration is active and syncing correctly.
Verify the order appears under the correct tab (Ready, Printed, or Ignored).
Template or Printer Not Assigning:
Confirm the selected template and printer are active and compatible with the order.
Status Not Updating:
Ensure changes are saved after selecting a new status.
By effectively managing and monitoring the Orders Table, you can streamline your workflow and ensure a seamless fulfillment process. For further assistance, contact support via live chat.