Encountering issues with flows or templates in Yuzu? Don’t worry - most problems can be resolved quickly. This guide covers common challenges users face, organized by flows, templates, and general troubleshooting steps, to help you resolve issues efficiently.
Troubleshooting Flows
1. Flow Not Assigning Correct Template
Issues:
Orders are assigned to the wrong template.
Orders are not assigned to any template.
Potential Causes and Solutions:
Incorrect Conditions:
Review the conditions set in the split modules of your flow.
Ensure the data variable matches the order details (e.g., "Order Count = 1" for first-time buyers).
Template Not Assigned:
Confirm that each branch of your flow has a template assigned.
Outdated Data:
Check that your sales channel integration is synced and that the latest order data is available.
2. Flow Not Triggering
Issues:
Orders are not processed by the flow.
Potential Causes and Solutions:
Integration Issues:
Verify that your sales channel (e.g., Shopify) is connected and active.
Reauthenticate the integration if necessary.
Flow Not Published:
Ensure the flow is saved and published. Draft flows will not process orders.
Missing Trigger Data:
Confirm that the order contains the necessary data to match your flow conditions.
Troubleshooting Templates
1. Dynamic Variables Not Displaying Correctly
Issues:
Placeholders appear instead of dynamic data.
Incorrect data is displayed in the printed template.
Potential Causes and Solutions:
Data Source Syncing Issues:
Check that your app integrations are syncing correctly and that the data is up to date.
2. Formatting Issues
Issues:
Misaligned text or images.
Inconsistent fonts or colors.
Potential Causes and Solutions:
Template Design Errors:
Revisit the drag-and-drop editor to adjust layout and formatting.
Use the preview feature to ensure everything appears correctly.
Printer-Specific Issues:
If the print output differs from the preview, check your printer settings and ensure it is compatible with the Yuzu Print App.
General Troubleshooting Tips
Use the Preview Feature:
Always preview templates and flows to identify issues before printing.
Run Test Orders:
Create test orders to validate that your flows and templates function as expected.
Sync Your Data:
Ensure all connected apps and sales channels are up to date.
Check Logs:
Review Yuzu’s activity logs for insights into where the process may have failed.
Still Need Help?
If you’re unable to resolve an issue, our support team is here to assist. Use the live chat in the help center for real-time help or refer to additional resources in the Yuzu Knowledge Base.